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Customer Success

Verint makes Big Data actionable for government and commercial organizations around the globe. Today, more than 10,000 organizations use our Actionable Intelligence solutions to improve enterprise performance and make the world a safer place.

Customer Engagement

New York Life, the oldest mutual life insurance company in America, introduced Verint Workforce Optimization* to make metrics a priority, leading to a 24 percent drop in attrition, higher first-call resolution, and a full percentage point increase in customer satisfaction. 

Elavon, which provides integrated payment processing to more than 1 million merchants worldwide, saved nearly 600 accounts worth about $1.7 million in revenue in the first three months using Verint Quality Monitoring with Speech Analytics*.

Technology Services Industry Association (TSIA) increased completed customer survey responses by more than 150%, while decreasing survey administration and simultaneously improving the member experience using Verint Enterprise Feedback Management.

Using Verint Workforce Optimization*, VSP Vision Care reduced call handle time and increased customer satisfaction ratings, while saving $3 million in the first year alone.

Read more Customer Engagement customer success stories.

Cyber Intelligence

Tinker Federal Credit Union has over 2.3 billion in assets and turned to Verint for its open-platform solution, robust surveillance and data capture capabilities, and IP networked video portfolio.

The city of Guayaquil, Ecuador has been a leader in the use of video surveillance in Latin America, leveraging Verint intelligence solutions since 2002.

The St. James School in Stratford, Connecticut selected Verint Enterprise Video Management Software to create a surveillance system that better protects staff and students from potential harm.

* These solutions were formerly branded  “Verint Impact 360.”

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